by Deagon B Williams
The job of a successful food and beverage operations manager is a tricky one. Their success is measured by the sales bottom line, making them in some ways responsible for everything. High sales come from many meals served to happy customers, consistently, over time. All of that means that a Food and Beverage Operations manager has the challenging job being responsible for every last detail, as well as the big picture.
Success in the role of Food and Beverage Operations Manager comes in one’s ability to delegate, and to motivate others to consistently perform at an extraordinary level. A mentor once taught me that the role of a successful restaurant manager is to get ordinary people to do extraordinary work. I scoffed at that idea at the time, but over the years have learned that this is in fact true.
Getting extraordinary work from ordinary people can be best achieved by delegating manageable amounts of responsibility, then continuously following up on the results. Look for a Food and Beverage Operations Manager who follows this principle.
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